PARTNERS IN TECH
Solutions
Platform
Company
Resources
LET’S PARTNER UP
EN
EN EN
LET’S PARTNER UP
Other

Middle Account Manager for Payment Team

Anywhere Hybrid Remote
Apply nowRefer a friend
Middle Account Manager for Payment Team
Table of contents
Why this role exists
What you’ll drive
What makes you a GR8 fit
Why you’ll love working here
Our culture & core values
Up

GR8 Tech builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.

Why this role exists:

This role exists to transform newly signed and existing clients into high-performing, long-term partners. You’ll help us bridge the gap between technical capability and business success by owning the client relationship from a payments and operational perspective, ensuring every GR8 Tech integration delivers maximum ROI.

What you’ll drive:

Client Success & ROI Optimization

  • Develop existing and new accounts into mutually beneficial partnerships by aligning Gr8 Tech products with their specific business goals.
  • Analyze performance data and statistics to provide actionable insights that optimize client ROI.
  • Execute regular customer satisfaction surveys to gauge health and identify areas for improvement.

Onboarding & Technical Alignment

  • Lead the payments-focused onboarding process for newly signed clients, ensuring a smooth transition into our ecosystem.
  • Partner with key functions—Product, Integrations, Analytics, and Support—to ensure technical setups are flawless and knowledge is shared cross-departmentally.
  • Manage all commercial and operational issues promptly to prevent friction in service delivery.

Product Advocacy & Feedback Loop

  • Present new product upgrades and functionality, ensuring clients understand and utilize our evolving roadmap.
  • Translate client needs and pain points into structured feedback for our development teams to drive continuous platform improvement.
  • Identify opportunities for upselling or cross-selling new features that solve emerging client challenges.

What makes you a GR8 fit:

Must-have

  • 2 years+ Experience in the iGaming industry within a customer-facing or account management role.
  • Advanced MS Office Proficiency, particularly in Excel (for data analysis) and PowerPoint (for client presentations).
  • B2 English level with the ability to explain technical concepts to non-technical stakeholders.
  • A “mid-level” autonomy mindset—capable of driving tasks solo while knowing exactly when to escalate to senior peers.
  • A natural ability to prioritize competing tasks and apply critical thinking to operational “firefights.”
  • Basic experience with CRM/BI tools and project management software (Jira, Confluence, or similar).

Nice-to-have

  • Basic technical understanding of web services and the software development life cycle (SDLC).
  • Experience with Figma or Miro for collaborative planning and workflow visualization.
  • Prior experience specifically within iGaming payments or fintech.

Why you’ll love working here: 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

  • Paid maternity/paternity leave + monthly childcare allowance.
  • 20+ vacation days, unlimited sick leave, emergency time off.
  • Remote-first + tech support + coworking compensation.
  • Team events (online/offline/offsite).
  • Learning culture with internal courses + growth programs.

Our culture & core values:

GR8 Tech culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

Be a part of GR8 Team
At GR8 Tech, you're a vital part of a groundbreaking community in the iGaming industry. Join Us.
Do Great Work.
Apply now

Get Ready for GR8 Benefits!

Working at GR8 Tech means being part of a winning team. In addition to vacancies and jobs, we offer our employees a comprehensive benefits package designed to keep them in top form professionally and personally.

Childcare Support:

Payment for courses, education, and childcare within the budget to support the child's development.

Corporate Life Insurance:

At GR8 Tech, caring is winning. Work in a company where we provide robust corporate life insurance, so you and your loved ones have peace of mind, whatever twists and turns life may take.

Benefit Cafeteria:

– Health and Wellness Coverage
– Fitness Compensation
– Home Workspace Organization

Professional Growth Opportunities:

– Educational events
– Participation in tech and business conferences
– Assistance in publishing articles in leading specialized publications and blogs

Time Off and Special Leaves:

– Vacation and additionl special days
– Sick leaves
– Emergency leave
– Public Holidays
– Maternity/Paternity leave

Relocation Boost:

Embark on a new professional journey with our relocation program! We're here to support you every step of the way. *Ask your recruiter about additional benefits 
in the current region

Want to explore more?

Мedia
Stay up-to-date with our press releases and media coverage. Discover the latest news and updates about GR8 Tech!
Learn more
events
Keep informed with the latest iGaming events and conferences. Mark your calendars and be part of the conversations driving iGaming forward!
Learn more
Solutions
Platform
Company
Resources
Contacts

GR8 Tech operates solely as a B2B software service provider within the iGaming industry, and as such, does not offer or operate direct gambling services to consumers on this website.

All rights reserved
All rights reserved