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Business Development

Middle Account Manager

Anywhere Remote
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Middle Account Manager
Table of contents
Why this role exists
What you’ll drive
What makes you a GR8 fit
Why you’ll love working here
Our culture & core values
Up

GR8 Tech builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.

Why this role exists:

This role exists to support and grow GR8 Tech clients by ensuring smooth operations, effective product usage, and strong day-to-day partnerships. You’ll help clients get value from the platform, improve ROI, and provide feedback that supports product development.

What you’ll drive:

Client operations & support

  • Own business and operational support for an assigned client portfolio.
  • Develop existing and new clients into long-term partnerships.
  • Manage commercial and operational issues to ensure smooth service delivery.

Onboarding & product usage

  • Support onboarding of newly signed clients.
  • Help clients adopt and use GR8 Tech products effectively.

Performance & reporting

  • Analyze client performance and product usage.
  • Prepare reports, statistics, and performance summaries.
  • Work with clients to optimize ROI across products.

Product communication & feedback

  • Present product updates, upgrades, and new functionality.
  • Collect client feedback and share it with product and development teams.

Cross-functional & commercial work

  • Work with affiliates, customer service, payments, and development teams.
  • Upsell and cross-sell products or features and document them in CRM.

What makes you a GR8 fit:

Must-have

  • 1–2 years of experience, with at least 1 year in the iGaming industry (customer service or related field).
  • Advanced English and fluent Ukrainian or Russian.
  • Confident MS Office skills (Excel, PowerPoint, Word).
  • Basic experience with CRM and BI tools.
  • Strong communication skills and high emotional intelligence.
  • Ability to work independently and prioritize operational tasks.
  • Analytical mindset and problem-solving skills.

Nice-to-have

  • Familiarity with SDLC and task management tools (Jira, Confluence, Miro).
  • Basic technical understanding of web services.
  • Experience in commercial discussions or entry-level negotiation.
  • Experience generating ideas for platform or process improvements.

Why you’ll love working here: 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

  • Paid maternity/paternity leave + monthly childcare allowance.
  • 20+ vacation days, unlimited sick leave, emergency time off.
  • Remote-first + tech support + coworking compensation.
  • Team events (online/offline/offsite).
  • Learning culture with internal courses + growth programs.

Our culture & core values:

GR8 Tech culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

Be a part of GR8 Team
At GR8 Tech, you're a vital part of a groundbreaking community in the iGaming industry. Join Us.
Do Great Work.
Apply now

Get Ready for GR8 Benefits!

Working at GR8 Tech means being part of a winning team. In addition to vacancies and jobs, we offer our employees a comprehensive benefits package designed to keep them in top form professionally and personally.

Childcare Support:

Payment for courses, education, and childcare within the budget to support the child's development.

Corporate Life Insurance:

At GR8 Tech, caring is winning. Work in a company where we provide robust corporate life insurance, so you and your loved ones have peace of mind, whatever twists and turns life may take.

Benefit Cafeteria:

– Health and Wellness Coverage
– Fitness Compensation
– Home Workspace Organization

Professional Growth Opportunities:

– Educational events
– Participation in tech and business conferences
– Assistance in publishing articles in leading specialized publications and blogs

Time Off and Special Leaves:

– Vacation and additionl special days
– Sick leaves
– Emergency leave
– Public Holidays
– Maternity/Paternity leave

Relocation Boost:

Embark on a new professional journey with our relocation program! We're here to support you every step of the way. *Ask your recruiter about additional benefits 
in the current region

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GR8 Tech operates solely as a B2B software service provider within the iGaming industry, and as such, does not offer or operate direct gambling services to consumers on this website.

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