Bets Monitor

The Bets Monitor is a tool designed to provide detailed insights into player bets across all brands, exclusively in USD. This section offers:

• A unified platform to view and analyze every player's bet in real-time, ensuring comprehensive tracking.

• A mechanism to easily locate and review specific bet details, aiding in efficient bet management.

• The ability to see important betting metrics to track performance and make data-driven decisions.

Sport metrics

The sport metrics section provides key performance indicators to track and analyze betting activity.

• Total Bets: Displays the total number of bets placed by players. This metric helps in understanding the overall betting activity.

• Bet Amount: Indicates the total amount of money wagered by players. This metric provides insight into the volume of betting.

• Total Settled: Shows the total number of bets that have been settled. This metric helps in assessing the conclusion rate of bets.

• Settled in the Amount of: Displays the total amount of money involved in settled bets. This metric provides a financial overview of settled betting activities.

• Net Payout: Indicates the total amount paid out to players after subtracting any applicable deductions. A tooltip provides additional details such as Gross Payout and Withholding Tax (WHT).

• Profit: Shows the total profit generated for the operator. Positive amounts are displayed in green, while negative amounts are shown in red, offering a clear view of financial performance.

• Profitability: Displays the profitability percentage, calculated as (Profit / Bet Amount) * 100. This metric provides a quick assessment of the return on betting activities.

Sports bets

The Bets Monitor provides a detailed summary of players' sports bets. By default, when accessing this section, only a subset of columns will be visible. However, users can customize this by selecting the columns they wish to see using the table settings.

• Live bets: Live bets are marked with green highlighting of the row. Pre-match bets are not marked

• Mechanics Icon: Displays the special bet characteristic icon: Overask, Freebet, Express Boost, Bonus Amount, Bet Condition, Bet Insurance, Bet Collection.

• Acceptance Time: Shows the time when the bet was accepted.

• Bet ID: Displays the unique identifier for the bet. To the right of this ID is the Bet Type (Single, Parlay, System).

• Settlement Time: Indicates when the bet was settled.

• Player ID: Displays the player's unique identifier. Underneath, the brand name associated with the player is shown.

• Username: Displays the player’s unique username. A username is a personal identifier created by the user during registration and used for logging into the platform, ensuring a simpler and more user-friendly authentication process.

• Risk Sport Segment: Indicates the risk category of the player in the time of the bet.

• Channel: Displays the channel through which the bet was placed.

• Event Started: Shows the date and time when the event started.

• Sport: Indicates the sport associated with the bet.

• Event: Displays the event name with the tournament name underneath. The event score is shown to the right of the event name.

• Outcome: Shows the outcome of the bet with the market underneath.

• Bet: Indicates the amount wagered.

• Odd: Displays the odds associated with the bet.

• Status: Shows the current status of the bet.

• Net Payout: Displays the net payout amount with a tooltip containing two fields: Gross Payout and WHT (Withholding Tax).

• Profit: Indicates the amount of profit from the bet or the operator

Additional Features

• Auto Refresh: Toggling on this feature automatically updates the Bets monitor at regular intervals.

• Advanced Filtering: Incorporates a sophisticated filter constructor, allowing users to precisely sift through bets based on various parameters including Brand, Sport, Category, Tournament, Event type, Trading type, Bet result, Bet type, Special bet, Bonus bet, Bet amount, Bet payout, Risk sport segment, Currency, Player ID, Username, Market, Odd and Bet ID.

• Optional Filters: Some of the above-mentioned filters are optional and available through the “+ Add Filter” button. These include: filtering by Risk sport segment, Currency, Player Id, Market, Odd, Channel and Bet ID.

• Links to the REA back office: Enable tracking of Journey Activations and Journey Details associated with bonus bets.

• Customizable Column Arrangement: Users have the freedom to drag and drop columns, rearranging their order as per preference.

• Infinite Scroll: Ensuring a seamless user experience, the Bets monitor dynamically loads bets as users scroll. The initial display comprises 50 items, and as users reach the end of the page, the system automatically fetches more entries without the need for a manual page refresh.

Bets Monitor—CSV Export Guide

Overview

The CSV export functionality in Bets Monitor allows users to extract and download betting data based on selected filters and columns. This enables flexible reporting while ensuring system performance and data privacy.

Export by Filters

Bets Monitor data is exported to a CSV file according to the filters specified by the user.
This ensures that only the information matching the selected criteria (such as Date, Currency, Sport, etc.) is included in the export.

Default Filtering Option

When exporting data, the default filter is set to Today.
This prevents unintentional exports over a wide date range, which could otherwise result in exporting millions of rows.

Export by Selected Columns

Users can customize the export by selecting specific columns such as Player ID, Sport, etc.

Some columns include additional related data in the export:

• The Player ID column is accompanied by an additional Brand column.

• The Bet, Net Payout, and Profit columns are exported along with a common Currency column.

• The original Event column is split into two separate columns: Event Names and Event Ids.

Table Tags are converted to Additional CSV Columns

Certain visual tags displayed in the Bets Monitor table are exported as additional columns in the CSV file.

• The tags "Manual", "Overask", "Betbuilder", and "Express Boost" are each exported as individual columns (Manual, Overask, Betbuilder, Express Boost). Each column could contain either true or false value.

• The bonus-related tags — "Bonus Amount", "Bet Condition", "Bet Insurance", "Bet Collection", and "Free Bet" — are grouped into a single column named Bonus Type, which displays the corresponding value for the tag.

• Links to the REA Back Office associated with bonus bets are not included in the CSV export.

UTC+0 as the Default Time Zone

All timestamps in the CSV export are provided in Coordinated Universal Time (UTC+0).

Nested Complex Bets

Bets that contain more than one event are exported as single rows with multi-value fields in the following columns:

• Event Ids

• Event names

• Result Ids

• Sport names

• Outcomes

Each of these columns contains a list of values (separated by line breaks), where each value corresponds to one of the events included in the bet. The order of values is consistent across columns.

Data Export Limitations

• The minimum guaranteed exportable dataset is 100,000 rows per request.

• Export operations are limited to a 10-minute download timeout.

Partial CSV-File Export

If an export query exceeds the 10-minute download limit, a Partial CSV File will be generated.

In this case, the user will receive a clear message indicating which time range is included in the exported file.

Example message:
Partial Export is completed.
Export range is from 2025-08-18 15:02:48 to 2025-09-09 14:25:04.

Best Practices
To avoid partial exports and ensure faster downloads:

• Narrow the date or time range before exporting.

• Use filters (e.g., Player ID, Status, Currency) to reduce the dataset size.

• If you need a large dataset, consider exporting it in several smaller ranges (e.g., by day or by week).

No Data Found for Selected Filters

If no data matches the selected filters:

• The export button will be disabled.

• Exporting will not be possible until filters are adjusted.

Errors During File Generation

If a partial data save error occurs while generating the export:

• An error message "Download Error" will be displayed.

• The file will not be generated.

Permissions

The Casino Monitor CSV Export functionality is available only to users with the following permission:

bets_monitor_historical_data_csv_export

Audit Log

Each export operation is recorded in the audit log service with the following event name:

Export monitor data to CSV

This event tracks both the generation and download of the exported file.