2025 is coming to a close, but our product enhancements never stop. The December release delivers fresh updates across CMS, CRM, UBO, Casino, Sportsbook, and Affiliate—all designed to support faster launches, smarter operations, and stable growth from January 1.
🎄 Content Management System (CMS)
Our team has expanded the Contact Form widget with the “Request Contact” option to make player communication faster, more flexible, and easier to manage from the CMS.
Players can now leave their contact details (phone number, email, or messenger). Operators can receive these requests directly in their CRM systems and respond more quickly, resolve issues sooner, and build stronger trust at key moments in the player's journey. This especially matters for VIP flows or pages where players may need quick assistance or consultation.
How to set up the Contact Form widget:
- Go to CMS → Widget Lobby;
- Click New Widget and select Contact Form;
- Follow the guided setup flow.
🎁 Customer Relationship Management (CRM)
As always, we've packed our multifunctional CRM module with a whole bunch of new features to streamline the work of our clients’ CRM teams.
Improved Outgoing API Request Activity in Journey Builder
The Outgoing API Request activity in Journey Builder now supports built-in SHA-256 hashing, making integrations with Meta (Facebook) Custom Audiences simpler and fully compatible. For operators, this means fewer integration issues and the ability to sync audiences more efficiently, as well as run external campaigns without additional preprocessing or manual work.
Before this update, JSON variables couldn’t be hashed, causing Meta to reject identifiers like email or phone number and return zero matched users. With this update, each variable includes a “hash variable” checkbox. Turn it on, and the system automatically applies SHA-256 hashing to the request before sending it.
Journey Archiving
A new Archive feature is already available to help our clients maintain a tidy, efficient Journey Builder workspace.
How it works:
Operators can move inactive journeys into a dedicated Archive section, staying focused on what’s active and relevant while reducing clutter and the chance of mistakes.
❗The release supports archiving only. Deletion isn’t available yet.
VIP Loyalty Program Improvements
We’ve refined the VIP Loyalty Program to make progress tracking clearer and rule setup more flexible for operators.
First, we improved the history display on the player’s page. Monthly progress now appears from the current month backward, so teams can review recent activity first without scrolling through outdated data.
Secondly, we added the ability to set coefficients in wager-based conditions. This setting is optional and doesn’t affect existing VLP programs. For new launches, it gives CRM managers more control over how different wagers contribute to VLP progression, helping fine-tune loyalty mechanics to specific strategies.
ℹ️ VLP (VLP Loyalty Program) is an automated rewards program where players earn bonuses as a percentage of their sports bets and deposits. Players can withdraw the earned amount with no extra wagering once they meet the minimum withdrawal threshold. Managers can run VLPs temporarily or on an ongoing basis, and each player can have only one active VLP at a time.
Localization in CRM Back Office
Explore a new Language Selector in the REA CRM back office. It allows CRM teams to switch the interface to their preferred language, making workflows more comfortable and efficient.
❗ The new Language Selector is available only to the Turkish-speaking teams.
SMS Transport Auto-Switch in CRM Back Office
We’ve introduced an SMS Transport Auto-switch in the CRM Back Office to ensure stable delivery of critical system messages. With this update, operators gain stronger delivery and a more stable user experience during key security and authentication flows, while reducing dependency on a single provider.
ℹ️ “Transport” refers to the setup for sending messages through a specific provider, including the SMS provider, alphanumeric name, and short link domain.
How it works:
The feature continuously monitors your active SMS transport. If delivery rates fall below a defined threshold, the system automatically switches to a backup transport.
Covered messages:
- OTPs;
- Password resets;
- Account verification codes.
❗The feature does not affect Promotional SMS traffic.
📍 Find SMS Transport Auto-Switch setup in: Operations Hub → SMS Transport Auto-Switch
🧑🎄 Unified Back Office (UBO)
Here’s a quick overview of the latest UBO improvements across Bets Monitor, Casino Monitor, and Casino History.
Bets Monitor: New Username Column and Filter
Both Bets Monitor and Casino Monitor now fully support the “Username” feature, enhancing monitoring flows for our clients.
Benefits for operators:
- Faster user search by username;
- Complete data export with usernames;
- More detailed bet analysis.
What’s new:
- Mandatory Username Column comes after Player ID;
- New Username filter;
- Username in CSV export.
Bets Monitor: Win Bonus and Express Boost Tags Fixed
We value client feedback and strive to simplify our platform use. In this release, our team has fixed a tag issue in the Bets Monitor.
Previously, the Win Bonus and Express Boost tags did not appear after users selected them in filters. Now, both tags display correctly whenever they’re applied, giving our clients more control over user flows.
Casino Monitor: Improved Sorting and New Provider Column
Casino Monitor now has improved visibility, consistency, and data handling. Aligned with the NBO decomposition, the update accelerates and clarifies daily analysis for operational and risk teams.
Why it matters for operators:
- Sorting behavior now matches PAM and Transactions Monitor, creating a consistent experience across UBO;
- Clear separation between Game and Provider improves filtering, reporting, and export;
- A cleaner data structure supports more accurate analysis and smoother workflows.
What’s new:
- Available sorting for key columns (Started, Round ID, Player ID, Risk Segment, Status, Product Type, Game, Channel, Bet, and Win);
- Game column split into Game and Provider for clearer attribution;
- CSV exports including Provider details;
- A clean and readable interface achieved through removing Provider details from the Game column.
ℹ️ NBO (Next Best Offer) is a feature that recommends the most relevant bonus for each player based on their behavior and preferences. It helps operators increase engagement and conversions (like deposits or bets) by showing offers players are more likely to accept, while also improving marketing decisions over time.
Casino History: Filters, Sorting, and UI Enhancements
Unlock smoother migration to UBO and more precise analysis with adjusted Casino History.
Benefits for operators:
- More granular filtering by value ranges;
- Clearer terminology and cleaner UI;
- Consistent sorting across data views.
What’s new:
- Added Filters: Bet Amount, Win Amount;
- Renamed Labels: Profit → Win, Game title → Game name;
- Sorting Options: Started, Round ID, Provider, Product Type, Game, Channel, Bet, Win;
- Updates in the Game Column: Removed Game ID.
⛸️ Sportsbook
Take a closer look at our latest sportsbook updates. This release brings a live MM:SS timer, a new betslip functionality, an animated Virtual Basketball experience, and fresh enhancements to the Trending Sports widget.
Seconds-Based Timer for Live Sports
Meet a new seconds-based timer (MM:SS) that ensures a clearer context and faster reaction times during high-impact moments. With more accurate time visibility, bettors can make smarter decisions in situations where the difference between 1:01 and 1:55 influences odds and outcomes.
For operators, this results in higher user engagement during live events and a smoother sportsbook experience without extra configuration.
Timer availability:
- Overview cards;
- EventView scoreboard;
- Sports widgets;
- Betslip
Covered sports:
- Football;
- Basketball;
- Ice Hockey;
- Field Hockey;
- Handball;
- Water Polo;
- American Football;
- Australian Football;
- eSports.
✅ The feature is enabled by default for all brands and does not require setup.
Faster, CMS-Driven Experience in Betslip
We’re rolling out the new Betslip—a major sportsbook upgrade designed to give operators more control over betting flows. This version unifies performance, flexibility, and UX in one consistent solution, managed entirely through the CMS.
What’s new:
- Fully CMS-controlled settings, including minimum/default bet amounts and presets;
- Quick-add buttons for faster stake adjustment;
- Built-in Floating Betslip that works across non-sports widget pages;
- Improved Parlay Boost with a clear progress bar;
- New Win Bonus display;
- Better mobile keyboard handling;
- A wide range of UI and UX refinements.
The new Betslip also supports multi-wallet and crypto, offers RTL compatibility, and delivers a unified experience designed and tested by a single cross-platform team. Under the hood, the entire architecture has been rewritten for improved performance and a smaller codebase.
ℹ️ RTL (Right-to-Left) is a layout format designed for languages like Arabic and Hebrew, where users read from right to left. It adjusts text and interface elements accordingly, ensuring clear navigation, proper alignment, and a natural user experience for audiences in Middle Eastern and African markets.
❗ Floating Betslip works out of the box on non-sports widget pages, while system bets and Taxes are planned for upcoming releases. All upcoming enhancements will be delivered exclusively on this new Betslip version. Testing is supported through test accounts, user segments, or A/B testing.
📩 To enable the new Betslip version, operators must create a standard configuration request. After that, they can manage all parameters directly in the CMS.
Virtual Basketball
From now on, our virtual sports lineup includes Virtual Basketball in a fast, animated format. For operators, shorter match durations naturally increase betting frequency and session length. For bettors, realistic animations improve the overall user experience and raise their trust in the outcomes.
How it works:
Each match runs for just 3.5 minutes, creating quick cycles that keep players engaged. Users can place bets before tip-off or jump in during the live game. The visual layer displays animations from each quarter, keeping the action dynamic and easy to follow.
Available markets:
- Winner;
- Handicap;
- Total;
- Individual Total;
- Winning Margin.
Updated Trending Sports Widget
We’ve upgraded the Trending Sports widget to give operators more flexible and intuitive UI management options.
- Custom Images for Specific Sports: Get faster control over branding and visuals by uploading and assigning custom images to individual sports directly in the widget configuration without extra requests;
- Configurable Navigation from Sports Cards: Choose where users land after clicking a Sports Card (Live, Top, or Prematch (All Upcoming)), directing them to the most relevant event type.
Together, these updates improve content visibility, sharpen navigation, and make it easier to guide players toward high-interest markets with intent.
✨ Casino
You asked for crypto-related casino updates, and we delivered them. Now, our crypto platform can boast a direct crypto bonus integration for FreeSpin campaigns from Pragmatic Play and Spribe. The integration lets operators issue FreeSpin bonuses directly in players’ preferred cryptocurrencies with no conversions, no restrictions, and no extra steps.
Value for operators:
- Truly crypto-native promotions;
- No conversion friction and bonus limitations;
- Boosted campaign performance for crypto-first audiences.
Value for players:
- Clear, transparent bonuses in the preferred coins;
- Faster engagement with no currency barriers;
- A more trustworthy, seamless experience.
⛸️ Sportsbook & ✨ Casino
We are happy to announce Ubi—an AI-powered assistant built directly into the Operator back office to help teams get answers faster and work with more confidence. Ubi connects to the Knowledge Hub API (KH API) and delivers concise responses with direct links to relevant documentation, reducing support load and speeding up daily work.
Benefits for operators:
- Immediate access to platform knowledge;
- Reduced reliance on support teams;
- Faster workflows and fewer interruptions;
- Consistent answers aligned with official documentation.
What Ubi can do:
- Guide operators through setup steps and configurations;
- Explain metrics and KPIs, including ARPU;
- Point teams to the right reports, settings, or articles.
What makes Ubi useful in day-to-day work:
- Smart In-App Chat: Ask practical questions like “How do I set up a multi-brand?” or “Where can I find segmentation reports?” in multiple languages, including EN and TR, and on any page;
- Fast, Context-Aware Replies: Get instant answers, with memorized previous context for smooth follow-ups;
- Knowledge Hub Integration: Pull answers from the latest KH articles and explore the closest relevant pages if there is no exact match.
Availability:
Ubi is live in all Operator UBO production environments. Admin users have access through the AI Bot permission, while other groups can request it.
🍊 Payment Hub
The Payment Hub has become more intuitive and functional with a fresh set of December features.
Counters in Visibility Rules
To support the international growth of our clients and give them greater control over the payments experience, we’re introducing Counters within Visibility Rules. The update helps operators meet Payment Provider requirements, reduce withdrawal-related risks, prevent deposit limit violations, and mitigate fraud tied to withdrawal method abuse. Simply put, it brings more flexibility, stronger control over deposits and withdrawals, and more cost-efficient payment management.
Key functionality:
- Visibility rules based on the number or total amount of successful deposits and withdrawals;
- Counters calculated per day, per month, or across the entire transaction history;
- Rules applied per user, per method, or even per card;
- All counters calculated per Brand;
- A high-speed calculation engine that delivers near-real-time results.
More Flexible Method Grouping
Say goodbye to limited cashier customization experience across different GEOs, thanks to the new payment method grouping. The new logic goes beyond popular, regular, or temporarily unavailable options, supporting regional needs and market expectations of our clients.
New possibilities for operators:
- Configure nine predefined categories;
- Create custom categories;
- Match local priorities by reordering categories;
- Place a single payment group in multiple categories
- Get smarter, more adaptive category display logic.
Bonus Display in the Amount Field
Make bonuses visible directly inside the amount field, getting an extra way to fuel deposits and engage users.
How it works:
- When a player opens a payment method without entering an amount (or enters an amount below the minimum required for the bonus), they see the “Get a bonus when depositing {{amount}} {{currency}} or more” message ({{amount}} is the minimum deposit for the bonus, {{currency}} is the player’s currency);
- When the player enters or selects an amount equal to or above the bonus threshold, the message changes to “+{{amount}} {{currency}} bonus” ({{amount}} is the actual bonus amount).
Compatibility:
Use the Bonus in the Amount Field feature in conjunction with the Bonus in Amount Blocks, as well as the Sum Amount Block, which can also impact the average deposit amount.
📩 To enable the feature, operators need to send a Jira Service Desk request.
🥂 Affiliate Platform
Don’t forget to test the new functionality behind our Affiliate Platform.
Flat Fees
We’ve added Flat Fees to give operators a simple way to reward affiliates with one-time payments tied to a specific brand or tracker.
With this feature, operators can allocate the agreed payments for listings, streams, and ads to affiliates who need one-time bonuses or fixed costs in addition to their standard performance-based deals.
Available functionality:
- Add one-time flat fee payments directly from multiple system sections, filling out details;
- Add as many flat fees as required;
- Edit and cancel flat fees;
- Check all the accumulated Flat Fees in the dedicated Flat Fee page, Statistic Report, and Payout Report.
New Languages
The Aff.Tech Back Office is now available in Thai, Vietnamese, and Indonesian, enabling operators to streamline the work of local teams across multiple regions.
📩 To enable any of these languages, our clients must submit a configuration request ticket.
Net Deposit Column in Statistic Report
The new Net Deposit column provides operators with an instant view of the “Deposit Amount – Withdrawal Amount” result directly within the system, eliminating the need for manual calculations and enabling faster, more accurate financial analysis.
Separate Permission for Account ID Editing
We have made a separate permission to grant access to view and edit the Account ID, so that our clients can make necessary changes on their own whenever needed.
Where to change Account ID:
- Affiliate Card → Payment Details;
- Payout Report → Details → Detailed Report.
📩 To access the feature, submit a configuration request ticket.
🎆 Updates for Developers
At GR8 Tech, we focus not only on delivering high-quality solutions but also on the quality of our team's work, ensuring that client requests are handled as efficiently as possible.
External iFrame Authorization via OTT for Widget Pages
External iFrame pages across all GR8 Tech frontends now come with OTT-based authorization. Embedded third-party services recognize logged-in users automatically, creating a smooth and secure login experience for operators.
To extend authenticated journeys beyond your core platform, enable OTT passing when adding an external iFrame page.
✅ The setup works for WEB and native mobile apps and is managed directly in the CMS.
Rate Limits for Data API/Data Endpoint
We’ve introduced rate limits for the Data API used in server-to-server integrations to maintain stable and predictable data access, regardless of increased traffic. For operators, the update brings more safety and stability across all services that use the Data API, while maintaining support flexibility.
How it works:
When any client service reaches 90% of its limit, our internal team receives an alert. This allows us to step in early, adjust limits if needed, or notify the client before performance is affected.
ℹ️ S2S (Server-to-Server) is a way for systems to exchange data directly between servers, without user involvement. It’s commonly used for APIs and integrations, enabling automated, secure, and efficient data transfer between platforms and services.
💫 Ready to head-start 2026 with new sportsbook and casino features? Refer to the step-by-step guides in our Knowledge Hub or approach the GR8 Tech Support Team to ensure a smooth setup.
