Head of Account Management

What You’ll Be Driving:

• Designing and executing customer lifecycle management framework, including onboarding, satisfaction measuring, upselling, retention, and win-back;
• Documenting and tracking customer journeys and touchpoints;
• Introducing account segmentation and planning resource allocation;
• Developing and running onboarding and account development programs;
• Defining and aligning customer success policies and processes;
• Implementing customer satisfaction tools and loyalty initiatives;
• Managing business reviews and internal SLAs with escalation mechanisms;
• Creating sales targets and contributing to revenue planning;
• Driving training, internal collaboration, and executive client engagement;
• Contributing to general management and cross-functional initiatives.

What Makes You a GR8 Fit:

• 3+ years of relevant management experience;
• Excellent communication skills and high EQ;
• Advanced English and Russian proficiency;
• Strong focus on execution, attention to detail with proven ability to work under stress and in tight deadlines;
• Solid track record in B2B sales, account management and executive roles in gambling, IT, telco, finance, business services;
• Exceptional focus on problem solving;
• Ability to lead and be an internal Voice of Customer;
• Ability to manage diverse international remote teams.