July GR8 Platform Updates

🎰 GR8 Casino

The GR8 casino team has updated the navigation bar for the casino's mobile web version. The new Navigation Bar will soon replace the existing one and is designed to provide easy navigation for mobile web users. It includes a header for page navigation and controls for managing page content.

The update includes predefined types of navigation bars:

• Main level: for the main page
• 1st level: for pages like Sports, Casino, and Main Menu
• 2nd level: for pages following the 1st level, like Casino slots
• Event: for event or slot game pages
• Content: for managing page content
• Hidden: for cases when the navigation bar needs to be hidden on the page

The casino team will work with account management to ensure a smooth transition. The transition deadline is 60 days from the publication date. New brands will already be launched with the latest navigation bar.

🏀 GR8 Sportsbook

To prevent fraud, we have added a new event called “Lost” to the Sports Bonus activity. This event ensures that players will only receive further bonuses if they successfully wager the bonus or deplete their bonus funds, which will automatically cancel the issued bonus.

Previously, the Lost event was categorized as “Cancelled” with the system message: “Bonus and locked balances = 0 and there are no pending bets.”

Where it is displayed:

• On the Journey Flow: The “LOST” event is a separate branch.
• In the Journey Log: Relevant data is recorded when the player follows this path in the journey flow.

👤 Player Account Management (PAM) 

The PAM team has made significant improvements to the Unified Back Office. We have redesigned the Limits and Restrictions tab and added new RAF and Sports Widgets. Specifically, we have:

1. Redesigned the Limits and Restrictions tab for better usability.
2. Added a new Financial Fraud widget to enhance security measures.
3. Implemented Limits for categories, tournaments, and sports.
4. Introduced new widgets for Sports Limits, covering both pre-match and live events.
5. Expanded the Responsible Gaming widget to include Loss Limits.

Moreover, we have made the following fixes in the Unified Back Office:

• In the “Player info” section, we removed the unnecessary “Details” button next to the Actor type column in the Activities list.
• In the Transaction monitor, we removed the unnecessary “Write-off” value from the “Transaction Type” filter.
• We fixed the subtitles displayed on the transaction monitor to show the correct translation instead of the default text.
• In KYC docs, we resolved the issue where the “Apply” button became inactive after changing the document status from “Requested” to “Uploaded”. We also fixed other statuses that do not require a comment on the status change.

Web: New Features & Improvements 

Our team has developed a new feature called Player Casino History. The latest user interface lets users conveniently track their casino transactions, including bets, wins, and refunds. This feature supports all casino products, including Bingo, Instant Games, Live Casino, Slots, TV Games, and Virtual Sports.

Fixed Web Issues:

• Removed the scroll in the background when a user has opened the element in the My Account → Payment history page, such as Transaction details or dialogue pop-up.
• Improved the translation loading on the My Account page header. Translations are now shown once the page is fully loaded.
• Fixed the incorrect styles of the “Cancel” button in the self-restraint pop-up.

Back-End Improvements

We have made some improvements to our backend system. One of these improvements is strengthening the restrictions for compromised accounts. If an account is compromised, not only are login restrictions put in place, but deposits, bets, and withdrawals are prohibited until the user successfully recovers access to their account.

Additionally, we have added an option to re-send the existing SMS confirmation code to enhance the user experience for phone validation. Here's how it works: A user will receive the same SMS one-time password (OTP) on subsequent attempts until the code expires. Once the code expires, a new one will be sent. The expiry time of the code and the period during which the code can be resent can be configured separately. If the re-send period is not defined, the user will receive a new OTP each time they request it.

Furthermore, we have enhanced the phone number validation to prevent improper symbols from being entered, even if the phone mask is correct and corresponds to the selected country.

⚙️ GR8 CRM

Our team has launched the Media Library, a centralized space for CRM teams to manage files such as JPG, JPEG, PNG, SVG, GIF, and WEBP (up to 20MB). This tool allows you to easily upload, rename, download, and share image links used in CRM communications. Additionally, you can organize your files in folders, which can be shared or brand-specific.

Key highlights:

• Seamless media access from the following CRM products in REA:
  • Notification center templates in Content Studio
  • Email constructor in Content Studio
  • Notification Center and email activities in Journey Builder
• No need to store media files in Strapi or Dextra
• Automatic validation of media file format and size to ensure compliance with each specific communication channel
• Secure file storage

Only images from the Media Library are supported in newly created Notification Center templates.

In email constructor, there are two ways to use images in templates:

• using any link on external resources,
• using files from the Media Library.

Stay tuned for Q3, when we plan to announce the integration of the Media library into native push and web push activities in Journey Builder.

Enjoy a more efficient and organized way to manage your media files!

Updates to the Contact Detail Component in Salesforce

The Contact Detail component highlights important player data on both the Case and Chat transcript pages. This feature lets support agents quickly access essential information within support case pages.

How it works:

If a player initiates a support request from an unknown email or phone number, support agents can now search for their details using their player ID, email, or phone number within the Contact Detail component. In situations where a player profile is not automatically linked to a case or chat transcript, support agents can now manually link the player profile.

Journey Builder 

We have introduced several updates to improve your experience with the Journey Builder and make your journey management more intuitive and efficient.

Variable List Enhancements 

We added colors and icon identification to the variables list in journeys. This will help you distinguish between similar variable titles and better understand the source of the data.

Improved UX for "Start Journey Immediately After Publish" 

The functionality for starting a journey immediately after publishing has been streamlined. You no longer need to make an additional click to use this parameter. Additionally, this parameter will retain its state after journey duplication.