Middle Technical Support Specialist

<div class="content-intro"><p data-renderer-start-pos="243"><strong data-renderer-mark="true"><span class="acronym-highlight">GR8</span>_TECH builds B2B iGaming platforms for operators who play to lead.</strong></p>
<p data-renderer-start-pos="328">We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.</p>
<p data-renderer-start-pos="608">With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.</p>
<p data-renderer-start-pos="770"><strong data-renderer-mark="true">Our ambition drives us. Our people make it real.</strong></p>
<p data-renderer-start-pos="820">If you’re a challenger in spirit and a champion in action — join us.</p></div><div>
<h2 data-path-to-node="3">Why this role exists:</h2>
This role exists to provide first-line technical support for clients, ensuring issues are identified, documented, and resolved efficiently while escalating complex problems to the appropriate teams.<br>
<h2 data-path-to-node="7">What you’ll drive:</h2>
<strong>Incident handling and troubleshooting</strong></div>
<ul>
<li>Reproducing, analyzing, and resolving technical issues or escalating when necessary.</li>
<li>Creating and managing incident tickets, ensuring SLA compliance.</li>
</ul>
<div><strong>Collaboration and communication</strong></div>
<ul>
<li>Working with internal teams (DevOps, QA, Product) to resolve problems.</li>
<li>Acting as the first line of technical defense for clients with clear, professional communication.</li>
</ul>
<div><strong>Monitoring and escalation</strong></div>
<ul>
<li>Monitoring product stability and notifying relevant teams during urgent incidents.</li>
<li>Escalating unresolved or blocked issues according to internal procedures.</li>
</ul>
<div>
<h2 data-path-to-node="17">What makes you a GR8 fit:</h2>
</div>
<ul>
<li data-path-to-node="2,0,0">1+ years of experience in technical support, preferably within a B2B product company or the iGaming industry.</li>
<li style="font-weight: bold;" data-path-to-node="2,1,0"><strong>English B2+ and fluency in Russian or Ukrainian.<br></strong></li>
<li>Full readiness to work in a<strong> shift-based schedule, including regular night shifts.</strong></li>
<li data-path-to-node="2,3,0">Hands-on experience with browser DevTools (inspecting elements, checking network tabs, and reproducing bugs).</li>
<li data-path-to-node="2,4,0">Practical skills in analyzing logs via Kibana (ELK stack) and monitoring dashboards in Grafana.</li>
<li data-path-to-node="2,5,0">Proficiency with Jira and Confluence for ticket tracking and documentation, alongside familiarity with ITIL processes.</li>
<li data-path-to-node="2,7,0">Multitasking skills with the ability to handle a high volume of diverse incoming tickets and switch contexts fast.</li>
</ul><div class="content-conclusion"><h2 data-renderer-start-pos="906"><strong data-renderer-mark="true">Why you’ll love working here:&nbsp;</strong></h2>
<p data-renderer-start-pos="958"><strong data-renderer-mark="true">Benefits Cafeteria</strong> — annual budget you allocate to:</p>
<p data-renderer-start-pos="1011">Sports • Medical • Mental health • Home office • Languages.</p>
<p data-renderer-start-pos="1072"><strong data-renderer-mark="true">Work-life &amp; support</strong></p>
<ul>
<li data-renderer-start-pos="1095">Paid maternity/paternity leave + monthly childcare allowance.</li>
<li data-renderer-start-pos="1160">20+ vacation days, unlimited sick leave, emergency time off.</li>
<li data-renderer-start-pos="1224">Remote-first + tech support + coworking compensation.</li>
<li data-renderer-start-pos="1281">Team events (online/offline/offsite).</li>
<li data-renderer-start-pos="1322">Learning culture with internal courses + growth programs.</li>
</ul>
<h2 data-renderer-start-pos="1383"><strong data-renderer-mark="true">Our culture &amp; core values:</strong></h2>
<p data-renderer-start-pos="1411">GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.</p>
<p data-renderer-start-pos="1612"><strong data-renderer-mark="true">FUELLED BY TRUST</strong>: we’re open, honest, and have each other’s backs.</p>
<p data-renderer-start-pos="1680"><strong data-renderer-mark="true">OWN YOUR GAME</strong>: we take initiative and own what we do.</p>
<p data-renderer-start-pos="1735"><strong data-renderer-mark="true">ACCELER8</strong>: we move fast, focus smart, and keep it simple.</p>
<p data-renderer-start-pos="1793"><strong data-renderer-mark="true">CHALLENGE ACCEPTED</strong>: we grow through challenges and stay curious.</p>
<p data-renderer-start-pos="1859"><strong data-renderer-mark="true">BULLETPROOF</strong>: we’re resilient, ready, and always have a plan.</p></div>