Tech Support

L2 Customer Support Agent

Moldova Remote
L2 Customer Support Agent

GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry.

We have а great experience: GR8 Tech platform successfully handles millions of active players and offers best practices to develop and grow in the gambling industry. We are here to provide great gaming tech to satisfy even greater ambition!

We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.

We are driven by our ambition to make a great product with great people! Together we move the world of iGaming forward — join!

About your key responsibilities and impact:

  • Reproduce, analyze and evaluate requests and their impact to resolve or escalate incidents as needed;
  • Communication on issues resolving with other departments;
  • Monitor product status and engage responsible people to resolve urgent situations if necessary;
  • Control the SLA for tickets resolution and escalate unresolved cases;
  • Standard 8-hour schedule (no shifts).

Essential professional experience:

  • Minimum 3 years experience in technical support;
  • Experience in administrating (network troubleshooting, DevTools, logs parsing etc.) will be a plus;
  • Strong experience with Jira, Confluence;
  • Ability to work on several tasks in parallel and prioritize on an ongoing basis;
  • Understanding of development processes and cross team cooperation
  • Excellent listening and communication skills, both written and verbal, analytical and problem-solving skills;
  • Experience with monitoring and alerting services;
  • Fluency in English.

Desirable skills and personal features:

  • Understanding ITIL, Appropriate certificate will be an advantage.

 

What we offer:

Benefits Cafeteria:

  • Sports compensation;
  • Medical coverage;
  • Psychological support;
  • Home-office coverage.

Work-life:

  • Remote work, Coworking compensation;
  • Childcare budget;
  • Maternity leave;
  • Paternity leave;
  • Additional 2 days for family events.

Our GR8 Culture:

  • Open feedback and transparent direct communications;
  • Growth and development: better every day;
  • High tolerance to experiment and mistakes;
  • Supportive friendly environment.
Be a part of GR8 Team
At GR8 Tech, you're a vital part of a groundbreaking community in the iGaming industry. Join Us.
Do Great Work.
Apply now

Get Ready for GR8 Benefits!

Working at GR8 Tech means being part of a winning team. In addition to vacancies and jobs, we offer our employees a comprehensive benefits package designed to keep them in top form professionally and personally.

Childcare Support:

Payment for courses, education, and childcare within the budget to support the child's development.

Corporate Life Insurance:

At GR8 Tech, caring is winning. Work in a company where we provide robust corporate life insurance, so you and your loved ones have peace of mind, whatever twists and turns life may take.

Benefit Cafeteria:

– Health and Wellness Coverage
– Fitness Compensation
– Home Workspace Organization

Professional Growth Opportunities:

– Educational events
– Participation in tech and business conferences
– Assistance in publishing articles in leading specialized publications and blogs

Time Off and Special Leaves:

– Vacation and additionl special days
– Sick leaves
– Emergency leave
– Public Holidays
– Maternity/Paternity leave

Relocation Boost:

Embark on a new professional journey with our relocation program! We're here to support you every step of the way. *Ask your recruiter about additional benefits 
in the current region

Want to explore more?

Мedia
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events
Keep informed with the latest iGaming events and conferences. Mark your calendars and be part of the conversations driving iGaming forward!
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