Junior CRM Education Specialist

About your key responsibilities and impact:

• Assisting and consulting on CRM tools such as segmentation, automation, customer journey building, and tracking to enable data-driven campaign optimization;
• Providing timely and effective support to troubleshoot issues, address inquiries, and guide users in system navigation;
• Creating training materials, including user guides, online tutorials, and videos, to support training initiatives;
• Conducting and assisting in training sessions for employees on effective CRM system usage, including preparing supporting materials for training and workshops.

Essential professional experience:

• At least 1 year of experience in a similar position or in a role such as Customer Support, Technical Support, or related fields;
• Strong written and spoken communication in English (B2 level or higher);
• Strong written and spoken communication in Ukrainian (preferred) or Russian;
• Analytical mindset, strong communication skills, and the ability to work in a team;
• Being willing to learn new areas if there is no prior CRM or industry experience;
• Being able to process large volumes of information efficiently.

Will be a plus:

• Knowledge and experience in CRM;
• Customer support experience;
• Understanding churn, retention, and user return mechanics, as well as email marketing and user segmentation.