Head of Program Management / Delivery Manager

About your key responsibilities and impact:

Internal Program Management:

• Overseeing the program management of our sportsbook set of products;
• Defining program scope, goals, and deliverables in alignment with business objectives;
• Developing and maintaining detailed program plans, timelines, and resource allocation;
• Monitoring program progress and ensuring adherence to timelines and budgets;
• Identifying and managing program risks and issues, and implementing mitigation strategies.

External Delivery Management:

• Managing the successful and timely external delivery of sports products for our clients (PaaS solutions);
• Coordinating with internal teams to ensure seamless delivery and client satisfaction.

Team Management:

• Leading and mentoring a team of project managers (6 people as of now);
• Overseeing a complex team setup (60+ people);
• Providing guidance and support to team members to ensure successful project and program delivery;
• Conducting performance evaluations and fostering a culture of continuous improvement;
• Establishing good relations with cross-functional teams in other business units.

Essential professional experience:

• 5+ years of technical program management experience, including leading teams of 40+ FTEs;
• Developing and mentoring subordinate managers (3+ people);
• Experience in building products and delivering services, understanding the differences;
• Establishing processes from scratch and improving existing ones in both environments;
• Ability to navigate in large (hundreds of people) cross-functional organisations and reach agreements with other units and departments;
• Demonstrated negotiation skills;
• Planning, execution, and reporting skills, along with facilitating unit-wide processes;
• Upper intermediate level of proficiency in English and Ukrainian language. 

Desirable skills and personal features:

• Demonstrating common sense, a sense of ownership, and strong communication capabilities;
• Having a good understanding of the Technical Program Management role in product and service environments;
• Being a quick learner and not afraid of context-rich industries and complex team setups;
• Having experience in managing managers;
• Entrepreneurship experience is very welcome;
• Employing a Getting Things Done (GTD) approach and being an effective integrator.