Payments Support Operator

L1 Customer Support Agent is responsible for processing incoming requests, preparing a solution and providing feedback on them.        

About your key responsibilities and impact:

• Processing an incoming request for the provision of information about transactions and solve customer issues;
• Communicating with the financial and operational departments, on reconciliation issues, client documents for financial claims, and other current inquiries;
• Communicating and interacting with other partners of the company.

Essential professional experience:

• Ability to work at night shift;
• Understanding how payment systems work will be a plus;
• Ability to work with Microsoft Office (Excel is required);
• Higher education and ability to quickly assimilate large amounts of information;
• Good communication skills, multitasking, energetic;
• Attentiveness to details and high self-organization.