Technical Support

Technical Support Engineer

Poland Remote
Technical Support Engineer

GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry.

We have а great experience: GR8 Tech platform successfully handles millions of active players and offers best practices to develop and grow in the gambling industry. We are here to provide great gaming tech to satisfy even greater ambition!

We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.

We are driven by our ambition to make a great product with great people! Together we move the world of iGaming forward — join!

About your key responsibilities and impact:

  • Incident Handling: Reproduce, analyze, and evaluate requests and their impact to resolve or escalate incidents as needed;
  • Cross-team communication: work on issues resolving with other departments;
  • Product Monitoring: Keep an eye on product performance, acting quickly in emergencies;
  • SLA Management: Control the SLA for incident resolution and escalate unresolved issues.

Essential professional experience:

  • 2+ years of experience in product operations, IT support, or a similar role;
  • Practical experience in Incident Management and solid ITIL knowledge;
  • Strong experience with Jira, Confluence;
  • Experience with monitoring and alerting tools such as PagerDuty, Grafana, Alertmanager, Grafana On-call, etc;
  • PagerDuty or TeamOps certifications will be a plus;
  • Ability to work in shifts (including night shifts);
  • Upper-Intermediate English and higher;

 

What we offer:

Benefits Cafeteria:

  • Sports compensation;
  • Medical coverage;
  • Psychological support;
  • Home-office coverage.

Work-life:

  • Remote work, Coworking compensation;
  • Childcare budget;
  • Maternity leave;
  • Paternity leave;
  • Additional 2 days for family events.

Our GR8 Culture:

  • Open feedback and transparent direct communications;
  • Growth and development: better every day;
  • High tolerance to experiment and mistakes;
  • Supportive friendly environment.

 

 

Data Protection Information regarding the processing of your personal data in connection with the recruitment and selection process can be found in the Candidate Privacy Notice at https://gr8.tech/candidate-privacy-notice/.

Be a part of GR8 Team
At GR8 Tech, you're a vital part of a groundbreaking community in the iGaming industry. Join Us.
Do Great Work.
Apply now

Get Ready for GR8 Benefits!

Working at GR8 Tech means being part of a winning team. In addition to vacancies and jobs, we offer our employees a comprehensive benefits package designed to keep them in top form professionally and personally.

Childcare Support:

Payment for courses, education, and childcare within the budget to support the child's development.

Corporate Life Insurance:

At GR8 Tech, caring is winning. Work in a company where we provide robust corporate life insurance, so you and your loved ones have peace of mind, whatever twists and turns life may take.

Benefit Cafeteria:

– Health and Wellness Coverage
– Fitness Compensation
– Home Workspace Organization

Professional Growth Opportunities:

– Educational events
– Participation in tech and business conferences
– Assistance in publishing articles in leading specialized publications and blogs

Time Off and Special Leaves:

– Vacation and additionl special days
– Sick leaves
– Emergency leave
– Public Holidays
– Maternity/Paternity leave

Relocation Boost:

Embark on a new professional journey with our relocation program! We're here to support you every step of the way. *Ask your recruiter about additional benefits 
in the current region

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